Common Questions about CBD

Help Center

FAQ

MADE FOR PATIENTS, BY PATIENTS.

1 in 5 children suffer a severe mental impairment and very few are ever evaluated for immune-mediated inflammatory brain diseases. Our Story begins with one of those children. Today, we are committed to building community and helping others who struggle with similar life-altering symptoms. The Panda represents our love for life and serving others! 

WE AREN'T YOUR TYPICAL CBD COMPANY.

Having battled with the limitations of life because of our own health problems, we know CBD oil can quiet the noise - whether it’s physical or neurological symptoms we face. That is why our company is creating an honest, clean, and authentic approach in the supplement industry.

Our goal is to empower you to start thinking differently about your health. We want to change the public's perception about CBD supplements. As Virginia's first cannabis processing company, we use only organic, Virginia-grown, non-GMO ingredients to make our products, using advanced laboratory testing procedures to ensure top quality in every single batch. 

CBD OFFERS THE BENEFITS WITHOUT THE BUZZ.

• Improves sleep

• Muscle recovery

• Reduces pain

• Stress & anxiety

• Relieves nausea

• Anti-inflammatory

CBD oil is a natural dietary supplement that has been shown to reduce inflammation in the body. Reducing inflammation is key to eliminating pain, stress, and general discomfort in the body, and has been shown to significantly reduce the risk of cancer, cognitive impairment, and many other deadly or debilitating diseases. We specially formulate our CBD oils to help lower anxiety and reduce inflammation, empowering you to unlock the potential in your life.

EVERY BODY IS DIFFERENT.

Finding a serving size of CBD that will meet your needs depends on a variety of factors. Our physicians generally recommend a dose between 15mg and 25mg taken as often as needed to treat your symptoms. All of our CBD Oil Drops and Capsules contain a concentration of CBD that falls within this range for easy and consistent dosing. 

We always recommend you start low and work your way up to larger amounts as needed. We also recommend that whatever product you choose, you consume it to completion before determining whether it is right for you. If you have questions about which CBD product may be best for you, please reach out to us via chat, phone, or email. 

FIND THE RIGHT PRODUCT TO MEET YOUR NEEDS.

Finding the right CBD product to meet your needs is easy. We recommend using Oil Drops or gummies to help you sleep, reduce anxiety, and boost your overall wellness. Our topical Pain Cream and bath products are perfect for localized pain relief and relaxation. Visit the product page for more information. 

WE SUPPORT LOCAL FARMERS. 

All of our CBD is locally grown by our exclusive network of partner growers in Virginia. We support the local economy by contracting with Virginia growers instead of sourcing cheap material from out of state. We process, manufacture, and distribute all of our CBD products in-house at our facilities in Charlottesville, Virginia.

CBD. PURE AND SIMPLE.

Green Valley Nutrition is setting the industry standard for purity and simplicity of ingredients. All of our CBD products contain 100% natural and organic ingredients, with no artificial ingredients, ever. Our products are certified free from THC, industrial contaminants, and other plant materials. Rest assured you are getting the highest quality CBD products available! Check the product pages for a specific list of ingredients. 

OUR CBD OIL IS SAFE FOR EVERYONE. 

Workplace drug screens and tests target THC enzymes, and do not detect the presence of CBD. Because Green Valley Nutrition products contain zero THC, our products are safe for everyone and will never cause you to fail a drug screening. Relax and Live Well with Green Valley Nutrition!

NO, YOU WON'T GET HIGH. 

Our products are all made from 100% natural, organic, and LEGAL hemp! So you won't get high, but you will stay healthy! 

CBD is non-toxic and non-psychoactive. THC (marijuana’s psychoactive compound) is not present in any of our products. That makes our products safe for everyone. Please contact us if you have any questions or concerns about our products, or how supplementing your diet may be right for you.

NATURE'S MOST POWERFUL ANTI-INFLAMMATORY.

Because our products are categorized as dietary supplements in the United States, we comply with the FDA’s DSHEA guidelines and cannot endorse any specific medical benefits of our products. However, there is significant medical and anecdotal evidence to support the claim that CBD can help treat a wide variety of illnesses by reducing inflammation in the body. 

We encourage you to browse our list of reputable studies regarding CBD published online, and talk with your doctor to see if a CBD supplement is right for you. You may also visit our Blog where you'll find the most recent news and information on natural remedies, mushrooms, health studies and more. 

CBD IS SAFE FOR EVERYONE.

All of our CBD products are certified free of chemical fertilizers, herbicides, fungicides, and pesticides, ensuring the highest quality from seed to sale. Our products are lab tested multiple times to ensure accuracy in potency information and to check for contaminants like pesticides, herbicides, heavy metals, and mold, as well as cannabinoid content. 

NO PRESCRIPTION NEEDED!

Because our products are categorized as natural dietary supplements, there is no need to obtain a prescription or doctor’s recommendation to have our products delivered to your door. However, we always recommended that you consult your physician before beginning any new supplement routine, including cannabis products. 

USING ADVANCED LABORATORY PROCEDURES. 

At Green Valley Nutrition we use a supercritical CO2 extraction process to extract hemp oil from our raw hemp material. Carbon dioxide-based extraction is considered to be the most environmentally friendly, safest, and cleanest method for extracting plant oils. It is commonly used to make various food and other products– and it’s becoming increasingly popular for extracting top quality hemp oil high in cannabidiol.

After extracting crude hemp CBD oil from the plant material, we use specialized equipment to separate our hemp oil into distinguishable layers using a process called chromatography. This allows us to further refine our hemp oil into the pure CBD Isolate that we use in our products, while removing other useful compounds such as THC, fatty omega-3 acids, and terpenes that we can use to make other products. 

This proprietary secondary extraction process is what separates Green Valley Nutrition CBD products from many other full spectrum hemp oil products you see on the market today. At the end of  the process, you are left with the most pure and potent form of CBD available anywhere today. 

PINK OIL MEANS PURE OIL.

If your CBD Oil product is turning pink, it's actually a good sign! It's not the CBD that's turning pink, but the coconut oil carrier solution. Coconut Oil turns pink when the Polyphenol Oxidase enzyme is exposed to light and oxygen. Ironically, the pink color is proof your MCT Oil is of the highest quality, so it is 100% safe to use.

The natural oxidation process may change the color of your product, but does not impact the active ingredient in any way. To help prevent your CBD Oil from turning pink, we recommend leaving it in your refrigerator after taking your daily dose.

DO YOU SELL CBD PRODUCTS?

If you are a retailer interested in reselling our products, or a CBD company interested in purchasing products from us, please contact us at contact@greenvalleynutrition.com and a sales agent will get in touch with you regarding wholesale orders. Thank you for supporting Green Valley Nutrition!

WE ADMIRE YOUR VISION TO CREATE YOUR OWN CBD PRODUCTS FROM SEED TO SALE.

We're here to help make that vision a reality. As Virginia's #1 CBD Processing Company, we pride ourselves on providing top quality B2B services for our growers.

That's why Green Valley Nutrition provides a full suite of extraction and manufacturing services for companies looking to white-label or vertically integrate. We do not offer tolling services at this time. Instead, we charge a flat rate per pound of material and you will keep 100% of your CBD oil. From there, we can use your oil to help you manufacture just about any cannabis product you can imagine. This strategy ensures your product stays local while keeping your costs low. 

Green Valley Nutrition currently manufactures more than a dozen independent and trusted CBD Oil brandsWhether you require full spectrum crude oil or purified cannabinoid isolates, we've got you covered. 

We currently require a 50 lb minimum of input (flower) and 2 kilos minimum output (distillate or isolate). For more information, please use our contact form or email our facility manager at ethan@greenvalleynutrition.com

OVERVIEW


This website is operated by Green Valley Nutrition. Throughout the site, the terms “we”, “us” and “our” refer to Green Valley Nutrition. Green Valley Nutrition offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.


By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply  to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.


Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.


Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.


Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.


SECTION 1 - ONLINE STORE TERMS


By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.


SECTION 2 - GENERAL CONDITIONS


We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.


SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION


We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.


SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES


Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.


SECTION 5 - PRODUCTS OR SERVICES (if applicable)


Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.


SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION


We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.


You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.


For more detail, please review our Returns Policy.


SECTION 7 - OPTIONAL TOOLS


We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.


SECTION 8 - THIRD-PARTY LINKS


Certain content, products and services available via our Service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.


SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS


If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.


SECTION 10 - PERSONAL INFORMATION


Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.


SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS


Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.


SECTION 12 - PROHIBITED USES


In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.


SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY


We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall Green Valley Nutrition, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.


SECTION 14 - INDEMNIFICATION


You agree to indemnify, defend and hold harmless Green Valley Nutrition and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.


SECTION 15 - SEVERABILITY


In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.


SECTION 16 - TERMINATION


The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).


SECTION 17 - ENTIRE AGREEMENT


The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.


SECTION 18 - GOVERNING LAW


These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of United States.


SECTION 19 - CHANGES TO TERMS OF SERVICE


You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.


SECTION 20 - CONTACT INFORMATION


Questions about the Terms of Service should be sent to us at ethan.pompeo@greenvalleynutrition.com.



DISCLAIMER


Because our products are categorized as dietary supplements in the United States, we comply with the FDA’s DSHEA guidelines and cannot endorse any specific medical benefits of our products.


Always consult your doctor before beginning or ending any dietary supplement regimen. 


We encourage you to browse the thousands of reputable studies regarding our products published online, and talk with your doctor to see if a CBD supplement is right for you. You may also visit our Blog where you'll find the most recent news and information on CBD, natural remedies, mushrooms, health studies and more. 



FDA DISCLOSURE


*THESE STATEMENTS HAVE NOT BEEN EVALUATED BY THE FDA AND ARE NOT INTENDED TO DIAGNOSE, TREAT OR CURE ANY DISEASE. ALWAYS CHECK WITH YOUR PHYSICIAN BEFORE STARTING A NEW DIETARY SUPPLEMENT PROGRAM.

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from green-valley-nutrition.myshopify.com (the “Site”).


PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”. Your information be NEVER be shared with any other party without your expressed written permission. 


We collect Device Information using the following technologies:

- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.


Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number. We refer to this information as “Order Information”.


When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.


HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

- Communicate with you;

- Screen our orders for potential risk or fraud; and

- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.


We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).


SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.


Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.


BEHAVIOURAL ADVERTISING

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.


You can opt out of targeted advertising by using the links below:

- Facebook: https://www.facebook.com/settings/?tab=ads

- Google: https://www.google.com/settings/ads/anonymous

- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads


Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.


DO NOT TRACK

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.


YOUR RIGHTS

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.


Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.


DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.


CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.


MINORS

The Site is not intended for individuals under the age of 18 years of age.


CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at ethan.pompeo@greenvalleynutrition.com or by mail using the details provided below:


Green Valley Nutrition

[Re: Privacy Compliance Officer]

Green Valley Nutrition LLC, PO Box 6245, Charlottesville VA 22906, United States

Green Valley Nutrition offers total peace of mind when shopping with us. We want you to love our products or your money back! Customers may return any opened or unopened merchandise purchased from Green Valley Nutrition within 30 days. To be eligible for a refund, your item must be unused and in the same condition that you received it including its original packaging. We require a receipt or proof of purchase in order to complete your return.


When accompanied by a receipt the customer will receive a refund in the original form of payment. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If your returned item is approved, your refund will be processed and a credit will automatically be applied to your original method of payment.


For purchases shipped to your home, send your purchase and receipt to:

Returns Dept.

Green Valley Nutrition™ 

PO Box 6245 

Charlottesville, VA 22906


You will be responsible for paying any shipping costs associated with returning your item. Shipping costs are non-refundable. If a package doesn't arrive and you don't use a trackable method to return or if you refuse the shipment as a method of return, we may not be able to cover you.


Any item not in its original condition, is damaged or missing parts for reasons not due to our error is not eligible for return. Only regular priced items may be refunded, sale items do not qualify for a refund. If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.


We make every effort to package your order so that it will arrive in great condition. Unfortunately, sometimes items may be damaged during shipment. We understand your frustration when this happens, and we will do everything we can to replace the product as quickly as possible. If you have received a damaged item, please e-mail us at contact@greenvalleynutrition.com or call us at +1 (202) 313-1286. Give us your name, order number and the item number that was damaged and we will arrange for the damaged item to be replaced immediately.


WHOLESALE ORDERS

Wholesale customers have 30 days from delivery date to submit a return request. We will issue store credit equal to the purchase price minus a 30% restocking fee to these orders. Any damage from shipping or missing order must be reported to us within 14 days of receipt of the product. Please be sure to inspect your product once you receive it. Any item not in its original condition, is damaged or missing parts for reasons not due to our error is not eligible for return. 


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. All returns must be received within 30 days of return authorization issue date. Customer will be responsible for return shipping costs if the return is not due to our error. Shipping costs are non-refundable. If you use our label, the cost of return shipping will be deducted from your refund.


Green Valley Nutrition has no obligation to buy back products. Products used outside the manufacturers specification or which show signs of misuse may not be returned. Returns on wholesale orders will only be accepted if the products are unused and in resalable condition, including unmarked, undamaged and complete packaging. Special order items are not eligible for return. 

We offer Free First-Class Shipping on all orders! 

However, if you want to get your products faster, you may take advantage of our UPS and USPS Priority Mail Shipping options. After your order has shipped, you can track your packages using the tracking number(s) provided to you via email. Your confirmed delivery date will also be included in your order confirmation email.

Delivery estimates are calculated by the postal carrier and do not include weekends or holidays. For some delivery dates, we may provide an "order within" countdown timer that indicates the window of time in which you must place the order to receive your delivery by the date shown. That delivery date may become unavailable within that window of time due to changes in inventory or delivery capacity before you place your order. 

Note: If you live in an area experiencing an unexpected service delay (severe weather, natural disasters, unscheduled events, etc.), please add at least 2 to 3 business days to the estimated delivery date of your order. In some cases, choosing a higher quantity for an item may make it ineligible for immediate shipping, because multiple units may not be available locally or at the same location.

Certain restrictions prevent us from shipping to international locations where CBD products are illegal. We do not ship products to China, Hong Kong, Iceland, Iran, Israel, Japan, Malaysia, Philippines, Russia, Singapore, Slovakia, United Arab Emirates, or India.

You'll be notified at checkout if we're unable to ship specific items to the address you've selected. Please check the product detail pages for more information.