Green Valley Nutrition offers total peace of mind when shopping with us. We want you to love our products or your money back! Customers may return any opened or unopened merchandise purchased from Green Valley Nutrition within 30 days. To be eligible for a refund, your item must be unused and in the same condition that you received it including its original packaging. We require a receipt or proof of purchase in order to complete your return.
When accompanied by a receipt the customer will receive a refund in the original form of payment. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If your returned item is approved, your refund will be processed and a credit will automatically be applied to your original method of payment.
For purchases shipped to your home, send your purchase and receipt to:
Green Valley Nutrition™
PO Box 6245
Charlottesville, VA 22906
You will be responsible for paying any shipping costs associated with returning your item. Shipping costs are non-refundable. If a package doesn't arrive and you don't use a trackable method to return or if you refuse the shipment as a method of return, we may not be able to cover you.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error is not eligible for return. Only regular priced items may be refunded, sale items do not qualify for a refund. If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
We make every effort to package your order so that it will arrive in great condition. Unfortunately, sometimes items may be damaged during shipment. We understand your frustration when this happens, and we will do everything we can to replace the product as quickly as possible. If you have received a damaged item, please e-mail us at firstname.lastname@example.org or call us at +1 (202) 313-1286. Give us your name, order number and the item number that was damaged and we will arrange for the damaged item to be replaced immediately.
Wholesale customers have 30 days from delivery date to submit a return request. We will issue store credit equal to the purchase price minus a 30% restocking fee to these orders. Any damage from shipping or missing order must be reported to us within 14 days of receipt of the product. Please be sure to inspect your product once you receive it. Any item not in its original condition, is damaged or missing parts for reasons not due to our error is not eligible for return.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. All returns must be received within 30 days of return authorization issue date. Customer will be responsible for return shipping costs if the return is not due to our error. Shipping costs are non-refundable. If you use our label, the cost of return shipping will be deducted from your refund.
Green Valley Nutrition has no obligation to buy back products. Products used outside the manufacturers specification or which show signs of misuse may not be returned. Returns on wholesale orders will only be accepted if the products are unused and in resalable condition, including unmarked, undamaged and complete packaging. Special order items are not eligible for return.